SUPERVISION & PEOPLE MANAGEMENT
LEADERSHIP KILLS BASED ON EMOTIONAL INTELLIGENCE, THAT WILL TRANSFORM EVEN YOUR MOST CHALLENGING RELATIONSHIPS AND DIFFICULT CONVERSATIONS.
- DEAL AND CALM DIFFICULT PEOPLE
- DELEGATE WITH CONFIDENCE
- CREATE MOTIVATED TEAMS
- GAIN TRUST AND CO-OPERATION
- LEAD WITH ASSERTIVENESS AND INFLUENCE PERSUASIVELY
- STAND UP FOR YOURSELF & RESOLVE ARGUMENTS SUCCESSFULLY
WHAT YOU WILL LEARN?
If your success depends on how you communicate – you’ll be better and more confident at speaking clearly, firmly and with integrity, even when under pressure, and at treating others, even those you find difficult, with respect and understanding.
HOW IS THE TRAINING ARRANGED?
It’s a 3-day Brisbane (QLD) based training course in a small group, delivered over 3 consecutive Mondays each month.
WELCOME NEW SUPERVISORS – You’ve just stepped into one of the most important roles in the workplace because you have the most direct impact on team members (E.g. Employees) – the heart of every organisation. Their success and development will all be influenced by your leadership. Are you ready??
This course will help you get the balance right and gain the respect of your team members through understanding yours and others preferred style of communication and decision making processes.
You’ll learn a simple and easy to remember (though not necessarily easy to apply) set of skills to profile people on the spot or before you meet them. You’ll learn how to apply these skills in your most challenging relationships, conversations and meetings, and even with people you find difficult. As you practise these skills your respect and understanding for others will grow, as will theirs for you.
- The Profiling System is based upon four simple questions that you answer in your mind about someone, such as: “Does this person prefer to make decisions out of Confidence or Caution?” The answer to these questions are made through observations (not body language), interactions, or even before you meet someone.
- Once you’ve answered the four questions, which can take as little as 30 seconds, the Profiling System shows you how a person is likely to:
- Operate and Perform Tasks
- Make Decisions and their likely: strengths, shortcomings, and general tendencies.
- The profile also tells you how to use this insight to confront, delegate, interact, interview, lead, manage, motivate, present, supervise, and more.
This course teaches people how to be assertive in a way that is very unlikely to be confused for aggressiveness, where they can tell the truth about exactly what they are thinking, and precisely how they are feeling with running the risk of ruffling the other person’s feathers because of the way they word it.
The combination of the “Making Sense of People” (Profiling Skills) and “Making Sense of Supervisor Skills” (Essential Supervisor skills), makes for a very powerful set of communication skills.
For such a simple but effective system, a person’s confidence can only but grow as you learn how to:-
- Gain people’s co-operation and win their confidence when they are resisting or objecting -(influencing and persuasion skills),
- Calm people down when they are aggressive or complaining – (Supervisor and Customer Liaison Skills),
- Motivate, Persuade, Sell or Negotiate strongly but in a win-win atmosphere without becoming entrenched in fruitless argument or appearing arrogant – (Motivation and Negotiation Skills)
- Resolve Conflict and Disagreement in an atmosphere of mutual respect and understanding – (Conflict Resolution Skills)
- Confront Difficult issues without being aggressive or over-familiar – (Negotiation skills),
- Standing up for yourself, for what you think or want without getting a reputation for being arrogant or difficult – (Assertiveness Skills)
- Disagree without getting into conflict,
- SAY “NO” without causing resentment, or jeopadising reputation or career – (Assertiveness Skills),
- Be firm but fair – “tough on the issue but soft on the person” – (Feedback Skills)
- “Give really bad news” without appearing arrogant or heartless,
- Give genuine praise without being over-familiar or making people feel patronised – (Feedback Skills)
- Criticise without making people feel attacked, (Feedback Skills)
- Receive criticism without appearing defensive or arrogant – (Understanding yourself plus managing upwards more successfully Skills),
- Handle resistance and negativity in a meeting with confidence and grace – (Managing Meetings & Change Skills).
This is an advanced communication skills emotional intelligence training course. Even though the principles involved are relatively easy to talk about, being about to reliably pull these skills out of your toolbag in the heat of battle is where practice comes into play. Making someone complete a written profiling quiz, is unlikely to be sufficient when the adrenaline is pumping.
The reason is, old habits of communication that most people have picked up over many years, have become their normal way to interact, especially when they become stressed by difficult emotions. The way most people react in difficult conversations, when they are under pressure to perform, is largely influenced by the way they have observed others in the same situation, a method that may not always have success.
The course is made up of a three-day group training session (with numbers limited to ensure maximum learning). Our publiclly scheduled training courses run over three (3) consecutive Mondays, each month.
On-site training is available on request, and can be run at a time and place to suit the client.
- It’s a high-powered Leadership / Supervisor Training Course, combining “Emotional Intelligence (Profiling Skills), with Leadership (31 Essential Supervisor Skills).
- It’s essential training for Leaders, Managers, Supervisors and professional people at any level.
- It’s delivered at Alibi Training Australia in Brisbane (QLD), by a small team of specialist trainers – all members of the same family and owners of Alibi Training Australia.
- It’s a very personalised interactive course, delivered over a 3-day training session in a small group. The publically scheduled courses are delivered over three (3) consecutive Mondays each month.
- The learning experience is spread over three (3) consecutive weeks, to provide time back at work putting learnt skills into practice between learning sessions.
- The total fee is $1,500 plus GST.
- This training program was developed because most supervisor training courses fail to combine essential leadership skills and the human factor, E.g. knowing how to delegate is different depending on the person you are delegating to; we are all motivated differently
- This course focuses on how to handle your most difficult relationships, conversations and meetings, because these are the situations needing most skill. What makes them difficult to handle is the human factor – we are all different.
- That’s why the course is designed to give you a foundation of practical emotional intelligence. This will make you more effective at handling situations when communicating, leading, supervising and/or managing teams.
- Emotional intelligence (Profiling) is the ability to “make sense of people”, once you’ve mastered the art of profiling, the learnt Profiling System shows you how a person is likely to:
- Operate and Perform Tasks
- Make Decisions, And their likely: strengths, shortcomings, and general tendencies.
- The profile also tells you how to use this insight to interact, confront, sell, present, lead, motivate, interview, and more.
- Becoming more communicative and “Making Sense of People”, is therefore a crucial key to connecting better with others. It can’t fail to bring you greater success and satisfaction in handling even your most difficult relationships, conversations and meetings. Human beings, whether we’re aware if it or not, have evolved with a high degree of alertness to one-another’s states of mind. A very large proportion of the human brain is engaged in enabling us to pick up and respond to observations providing clues about the feelings, attitudes and intentions of our fellow human beings. Our survival has depended on it.
- This course we help you identify clues, to profile a person within moments of meeting them. Most people already have these skills to some degree, or at least the potential to develop them.
- The course provides a great deal of coaching to help develop these two vital skills in a wide variety of difficult situations. We’ll encourage you to select and work on the particular situations you find hardest to handle.
- You’ll also learn a great deal by helping others on the course in their struggle to master the basic skills and apply them to their most challenging situations. These will probably be different from yours. One of the things that becomes very apparent on the course is that though all human beings are wired in a pretty similar basic way, each of us is unique in the way we communicate and make decisions. On the course we try to help each individual meet his or her unique needs.
- One of the most valuable things many people take away from this course is an increased ability to understand and coach colleagues who are having difficulties at work.
- Apart from the universal relevance of emotional intelligence (Making sense of people), by including essential supervisor skills, we now have the missing pieces of the “Supervisor Puzzle”, meaning we have the skills to lead now we have the skills to implement them successfully. This is how one course can meet so many different leadership training needs.
This program has a number of particular qualities and features, some of which may make it stand out from other training programs in its field:-
- The Emotional Intelligence System (Profiling) used may look familiar to a personality test, commonly used in recruitment. The difference this system isn’t a written or oral test. The profile is identified by observation, sometimes in as little as 90 seconds. Written tests have their place and are very popular in business, but they have limitations. First, someone has to agree to take the test. Second, you have to depend upon the person to provide truthful/accurate answers. Third, you can’t make adjustments when the results are off. Some people, for example, have learned how to distort their answers to match a desired profile. Other people don’t test well. And for others, results can be skewed by a bad day or life stresses, which I personally experienced with employees as a Human Resource Manager.
- The basic skills you learn on this course aren’t complicated. They’re simple to understand and easy to remember. And they’re powerful. Once you’ve mastered them you’ll be able to apply them to most of your most challenging conversations and relationships.
- The clear, practical focus of the training method, and the amount of practice and quality of feedback it provides. This course provides the missing link found in many leadership style courses; the “human factor” and how it applies to the essential skills of a supervisor.
- The small size of the group training sessions
- The likelihood of meeting people from different levels of management on the course. The skills you learn enable you to treat people with honesty and courtesy irrespective of status. It’s valuable for senior people to receive honest feedback about how they come across to junior people, and vice-versa.
- The fact that the people who developed and run the course are in the same family and have been running it successfully for a very long time. When you make your initial enquiry you can discuss the course directly with them.
- The Emotional Intelligence System (Profiling) used may look familiar to a personality test, commonly used in recruitment. The difference this system isn’t a written or oral test. The profile is identified by observation, sometimes in as little as 90 seconds. Written tests have their place and are very popular in business, but they have limitations.
- First, someone has to agree to take the test.
- Second, you have to depend upon the person to provide truthful/accurate answers.
- Third, you can’t make adjustments when the results are off. Some people, for example, have learned how to distort their answers to match a desired profile. Other people don’t test well. And for others, results can be skewed by a bad day or life stresses, which I personally experienced with employees as a Human Resource Manager.
From past experience, I remember a employee, for example, took the popular DISC test, which was often used for hiring and supervisor training. When the results were reviewed, they were off. I knew they weren’t a match for this person because I’d known them for several years. This person agreed to take the test again a week later, and the results were a match. When we discussed the tests, they explained that a distracting situation at home was probably the reason for the severe discrepancy. For people experiencing a life-changing circumstance, their traits may be exaggerated or concealed due to uncharacteristic stress.
Today, more and more people are going through life-changing events, which can translate into decreased test accuracy.
Finally, the most obvious limitation with written tests is they aren’t appropriate for most situations. Imagine starting a meeting with: “Mrs. Jones, before we negotiate this contract, I want you to fill out this test truthfully so that I will have an accurate idea on your profile.” Or, “Mr. Bean, we haven’t met, so before I show you our product line, would you mind filling out this test so that I can identify your profile?”
From this course, the profile system learnt, you control when and where you want to profile someone. You don’t have to ask for permission or rely upon truthful/accurate answers.
“It’s about your behaviour, in other words, what you say, the way you say it, and its effect on others.”
But there are also many other ways of expressing the same idea. Here are some of them:-
- Developing you emotional intelligence – discovering the preferred communication and decision making process for yourself and others
- Finding out exactly what you’re doing that switches others on and/or off
- Creating a work environment of mutual respect, understanding and trust
- Making small, subtle changes to your approach that’ll significantly change the way others perceive you and respond
- Understanding others better and being better understood by them
- Understanding yourself, and then getting the balance right between being pre-occupied with your own thoughts, feelings and needs, and paying attention to another’s
- Building stronger motivated teams
- Being more aware of the feelings and needs that lie beneath the surface of your conversations and meetings
- Being more aware of all the above.
- This course is delivered over three (3) consecutive days. Generally our public courses are the first three (3) consecutive Mondays of the month.
- Throughout the three days of the course, I will “lift the hood” and show you how the profiling engine works, and can be successfully used when combined with the essential skills of a supervisor.
- Theory will be kept to a minimum, and you’ll never be in doubt about how the different parts work and work together.
- However, like any new skill, it takes a few weeks, depending upon your background, to feel comfortable. That’s okay, and why we have chosen to complete the training over three weeks, it gives you time to try it out and bring feedback to the class room.
- What makes learning profiling really fascinating is that it starts with your profile. This requires a little reflection.
- Day 1. “Making Sense of People” – Learn about the four quick questions you ask yourself about the person you are profiling, and how to read the four observations. Learn how to combine the four questions to identify the preferred ways of communication and decision making.
- Day 2 & 3. “Making Sense of Supervisor Puzzle” – Learn the essential skills needed to survive a leadership role, and how to implement these skills by using a persons preferred communication and decision making style.
- Over three (3) days, 31 essential leadership training needs will be covered.
The foundation of this course is based on the idea of treating others as you would like to be treated. This means working to understand the other person and trying to meet their needs.
As a supervisor, manager and/or leader you’re unlikely to achieve your goals at work without cooperation from others. But people’s cooperation is no accident. It depends on how you react to them.
Our training goal & philosophy is to help you be more successful at winning people’s cooperation
We achieve this by making you more aware of and more skillful in how you react and treat them. To be more specific, we’ll help you find the answers to the following questions:-
- Precisely what effect am I having on others? What am I doing to switch them on and what am I doing to switch them off?
- Precisely how am I doing this? What am I saying or doing, even unintentionally, that might be having this effect?
- Exactly how do I need to change my behaviour if I want a different response from people?
- What are my own preferred methods of communicating and making decision, that may make it hard in a leadership role? What old attitudes and old patterns of thought and behaviour do I need to unlearn, if the change in my behaviour is to be genuine and lasting?